The State of Customer Service

Posted on August 14, 2012 by Terry Myers

While customer service has always been an important part of any successful company, the advent of mass communication tools has made customer service a top priority at any company. Tools like online forums, social media, and instant messaging have become platforms for customers to voice their complaints. The infographic below really explains a bit more about how customer service has changed in the past few years, and how customers are now being better taken care of than ever before.

Find more amazing infographics on NerdGraph Infographics

Review VPS.net and get Free Hosting

Posted on May 12, 2009 by NullMind

As VPS.NET breaks the 1000 nodes barrier in less than one month, we are thankful to all the users who have spread the word and told their friends and family about us, without you we could have not done it.

200905121641 Review VPS.net and get Free Hosting

We want to show you guys our gratitude by giving you one month of free hosting (max 3 nodes) for every review you write about vps.net on established forums/blogs/etc (one per blog/forum/etc).

The terms are as follows:

Review must be an original post (not a blog/forum reply)
Review must not be placed on commercial offers forums and blogs
Review must conform to the blog/forum TOS
Reviewer must have an account with VPS.NET

I want to emphasize that we are looking for *real* reviews, not just praises - so, please be as honest as possible when reviewing us. Spread the word - but be truthful to the experience you've had at VPS.NET...

The way we will monitor the review is via twitter (as we have it on our homepage), so to qualify you simply write your honest review, and submit a twitter post that incl. the url to the review and 'vps.net' and then submit a ticket with the same info! ...

Thanks for your support - we really appreciate it!

It’s all about the detail

Posted on February 13, 2009 by tom

A wise man once told me when creating an immersive user experience 'the devil is in the detail'. This is pretty much the same as the 80:20 rule ; to achieve the first 80% of the user experience takes 20% of the effort, to raise the bar further and achieve the final 20% takes 80% of the effort. This means it's quite easy to make something OK, but it's really difficult to create something with finesse.

Anyhow, the whole point of this rather rambling post is that I spotted a great example of attention to detail on my mac this morning...

I was surfing through the office network this morning looking for file, and noticed that in MacOS PC's are represented with an icon like this picture 13 Its all about the detail

and Mac's are represented with an icon like this picture 16 Its all about the detail

Feeling inquisitive I thought I'd check out the PC icon in further detail and opened it up in cover-flow. Check out the text on the PC icon (click for bigger image) - it's the blue screen of death! Nice detail people!