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#21 User is offline   nullmind 

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Posted 15 December 2009 - 09:33 AM

elindir said:

I really don't agree with hiding the network status from non-customers. It is almost like you're ashamed how you handle these situations. A public status page is one thing but that only shows your side of the story and not how your customers react to it. Even if it was setup so everyone can view but only customers can post?


We would never do that, thats why the public status page will be online later today or tomorrow max.
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#22 User is offline   anthonysomerset 

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Posted 15 December 2009 - 09:35 AM

elindir said:

My understanding of a public status page is that it shows any current issues as reported by VPS.net staff. It doesn't show comments from customers as the situation progresses and it doesn't show past issues, issues which would interest someone considering VPS.net.


your right but this is pretty standard practice in the hosting industry, dont see what the issue is. potential customers can see a listing of previous issues or current ones, real customers can go and discuss how to get there servers online quicker
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#23 User is offline   elindir 

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Posted 15 December 2009 - 10:01 AM

anthonysomerset said:

your right but this is pretty standard practice in the hosting industry, dont see what the issue is. potential customers can see a listing of previous issues or current ones, real customers can go and discuss how to get there servers online quicker


If it lists past issues too then that is acceptable. But other providers I have used in the past have their status page as only listing current issues. Then 24 hours after a problem is resolved it is completely removed from their status page as though it never happened.

I know what other major players in this industry do but I was under the impression that VPS.net was different ;)
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#24 User is offline   webicero 

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Posted 15 December 2009 - 11:27 AM

Something like this would be good. Listing current and recent issues. I don't think there is a need to keep a huge record of everything though. Maybe keep them for a month or two and then remove them.
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#25 User is offline   geek_andy 

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Posted 02 January 2011 - 04:22 PM

I would like access to the clients forum but going to that page and trying to add my forum username just produces "Could not find the user or user already has client forum access."

What am I doing wrong?
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#26 User is offline   Terry Myers 

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Posted 02 January 2011 - 07:32 PM

You're setup now Andy.
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#27 User is offline   geek_andy 

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Posted 02 January 2011 - 07:34 PM

Thanks Terry! ;)
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#28 User is offline   rollincoaster 

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Posted 03 January 2011 - 12:41 AM

View Postgeek_andy, on 02 January 2011 - 04:22 PM, said:

I would like access to the clients forum but going to that page and trying to add my forum username just produces "Could not find the user or user already has client forum access."

What am I doing wrong?


Yeah I got that error as well.
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#29 User is offline   paulwillen 

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Posted 03 January 2011 - 09:49 AM

View Postrollincoaster, on 03 January 2011 - 12:41 AM, said:

Yeah I got that error as well.


Same for me - I cannot access the client forums, although I'm a happy customer ;)

BTW Happy new year everyone!
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#30 User is offline   Terry Myers 

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Posted 03 January 2011 - 01:55 PM

Both of you are setup now.
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#31 User is offline   paulwillen 

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Posted 04 January 2011 - 09:07 AM

View PostTerry Myers, on 03 January 2011 - 01:55 PM, said:

Both of you are setup now.

Thanks Terry!
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#32 User is offline   danielb 

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Posted 05 January 2011 - 06:04 PM

Is not working with me:

Quote

Could not find the user or user already has client forum access.

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#33 User is offline   Terry Myers 

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Posted 05 January 2011 - 06:46 PM

View Postdanielb, on 05 January 2011 - 06:04 PM, said:

Is not working with me:

You're setup now.
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#34 User is offline   ben_c 

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Posted 05 January 2011 - 09:53 PM

View PostTerry Myers, on 05 January 2011 - 06:46 PM, said:

You're setup now.


It's not working for me either!
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#35 User is offline   winter 

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Posted 27 January 2011 - 07:32 PM

Can you set me up at well please I am getting the same error from my dashboard when I try to add this user. Thank you.
1

#36 User is offline   Terry Myers 

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Posted 27 January 2011 - 08:22 PM

View Postwinter, on 27 January 2011 - 07:32 PM, said:

Can you set me up at well please I am getting the same error from my dashboard when I try to add this user. Thank you.

You're good to go.
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#37 User is offline   MichaelHealy 

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Posted 02 February 2011 - 03:10 PM

It allowed me to add my name but won't give me access to the forums.
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#38 User is offline   Krisjanis 

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Posted 02 February 2011 - 04:30 PM

the automation seems a bit broken...
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#39 User is offline   Leo 

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Posted 02 February 2011 - 04:40 PM

When u need the forum most, you can't get yourself in.. Please let me get in the client forums, because seems like some users have issue with VPS now.

Thanks.
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#40 User is offline   Terry Myers 

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Posted 02 February 2011 - 05:36 PM

View PostLeo, on 02 February 2011 - 04:40 PM, said:

When u need the forum most, you can't get yourself in.. Please let me get in the client forums, because seems like some users have issue with VPS now.

Thanks.

If you're having issues, the support system is where you want to be.

File a ticket and we'll get you forum access.
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