[purplespider]

What the hell is going on with London C? It appears that a SAN has failed 4 times in 2 days! Each time it was "fixed" only for it (or another) to fail again.

And what's worse the most information we get about the failures is "a SAN on Lon C cloud was down" despite asking for more information (ticket 120354).

This is a joke! Sort it out!!

This post has been edited by purplespider: 23 August 2011 - 03:36 PM

[contacthandle]

Had a shocking experience yesterday on the Amsterdam cloud. Similar to your responses from the VPS team, too.

Gave this host a try a few years back when it was new but there were too many teething problems.

Although it's a nice way to host, it hasn't improved any. It's worse, if anything.

Can't see me lasting long here again. Seems like many other users thought the same.

[waynne]

I'm not happy with London C. I understand completely that SAN's go down but the inconvenience of being down for so long is getting to be a joke. Surely it shouldn't take 6 hours or so to get the sites on a SAN back up and running. I could restore a site from a backup and FTP it to a new server and get the domain name to resolve in less time (and I had to for one of my unhappy clients on the second outage.)

Tech support replies, despite my having paid for server management, are very slow.

Is anything being done to
1) Prevent these SAN outages
2) Allow faster reboot/rebuild times

[anthonysomerset]

i cant currently move clients off the cloud fast enough... :/

one client had over 60 nodes with vps.net before they moved....

[aroiz]

I have problems with atlanta B,

The problem is your nodes, not have resources, not offer any support, I have 4 servers 3,000.00 + accounts
one paid ticket and any person take care about my problem, including the " mannager "

[Jon_]

Are the issues experienced this week related to the issues that happened on 21'st July?, seams over the last 2 months there have been alot of issues, before then London-C has been very stable

[acweb]

@anthonysomerset Where are you moving your clients to?

Thanks

[anthonysomerset]

acweb, on 30 August 2011 - 11:36 AM, said:

@anthonysomerset Where are you moving your clients to?

Thanks

i cant say publicly here but if you see my comments on twitter you will know, feel free to PM me or contact me outside of this public form if you want to ask further

[Christopher East]

I am actually now having to take steps to move some of my more mission critial systems away from VPS.Net, whilst I don't run a large company by any extent (6 clients on a single server), which was more done for a community project rather than anything else. On this side I liked the idea of cloud based technology, but this morning has proven that VPS.NET is not stable enough in my opinion to run any sort of commercial enterprise.

[jLaw]

London C here too and it's been 13 hours since vps outage. what a way to start a month! it's bad omen in our part of the world to start a month in such a bad luck. And support had to get back to me to say my vps is corrupt. whew, so who caused it to be such. everybody knows you made those. Contrary to others here, i only maintain one for one blog. But i totally forgot to back up since the last 7 days. and now i'm effed up!

[Christopher East]

Guys just to update you all, we are now at 8 hours since I noticed our server was down this morning, and amazingly enough nothing so far.

Two support tickets, neither one is really giving me any answers, the latest answer from a member of the management team no less, clearly hadn't read my previous message, otherwise their response wouldn't have been what it was.

This combined with the continued troubles have sealed the fate of moving my systems away from VPS.NET for life.

[PixelGarden]

Same problem here (London C - down), can't start VPS ("Power actions has been disabled on this cloud.")

VM has been down all day (10+ hours). Last reply to my ticket (#123277) from support was more than 5 hours ago. Three hours ago I asked an update, but haven't heard back from VPS.net.

Have been with VPS since 2009 and always have been quite happy with performance and support. But lately it seems everything is going downhill.

[RBGE]

PixelGarden, on 01 September 2011 - 04:48 PM, said:

Same problem here (London C - down), can't start VPS ("Power actions has been disabled on this cloud.")

VM has been down all day (10+ hours). Last reply to my ticket (#123277) from support was more than 5 hours ago. Three hours ago I asked an update, but haven't heard back from VPS.net.

Have been with VPS since 2009 and always have been quite happy with performance and support. But lately it seems everything is going downhill.

Same here... I got a reply stating that "all vps's are booting up but it may take some time to complete the task" (ticket #123360), but this was over 7 hours ago. Annoyingly the status page hasn't been updated in several hours. I understand things may be a bit hectic, but surely someone could spare 5 minutes to update things? I have no idea whether my VPS is dead, corrupted, or has just been forgotten about.

I'm hoping this is just a one off incident - other than today, things have been great with VPS.net.

[PixelGarden]

RBGE, on 01 September 2011 - 05:04 PM, said:

Same here... I got a reply stating that "all vps's are booting up but it may take some time to complete the task" (ticket #123360), but this was over 7 hours ago. Annoyingly the status page hasn't been updated in several hours. I understand things may be a bit hectic, but surely someone could spare 5 minutes to update things? I have no idea whether my VPS is dead, corrupted, or has just been forgotten about.

I'm hoping this is just a one off incident - other than today, things have been great with VPS.net.

Just got a reply from support -> Mine is dead

VPS Support said:

This morning, had some issues with one of the sans. After issue had been resolved couple of Virtual Machines disks got corrupted.
We'd been forced to perform FSCK on these disks but for some disks this didn't help.
That's why we're restoring VPS from latest backups.

[RBGE]

PixelGarden, on 01 September 2011 - 05:09 PM, said:

Just got a reply from support -> Mine is dead

I assume you had a snapshot then if they're offering to restore from a backup? I have a snapshot from 29th August which I'd be happy to use if it means getting the server back on-line, but I haven't heard anything yet. In fact, my last update to the support ticket (2 hours ago) was suggesting this option ;-)

Would still be nice to know though - it's probably safe to assume mine is also dead if it isn't back up yet... :-(

[PixelGarden]

RBGE, on 01 September 2011 - 05:12 PM, said:

I assume you had a snapshot then if they're offering to restore from a backup? I have a snapshot from 29th August which I'd be happy to use if it means getting the server back on-line, but I haven't heard anything yet. In fact, my last update to the support ticket (2 hours ago) was suggesting this option ;-)

Would still be nice to know though - it's probably safe to assume mine is also dead if it isn't back up yet... :-(

Well, thing is. I used to have the snapshot/backup option that VPS.net offers. But in February I added some extra storage nodes and then suddenly the snapshot feature wasn't suitable/available anymore for my VM (too large according to the control panel). So the only backup VPS.net have is one dating back to February.

Fortunately, I run two separate, daily, off-site backups (R1Soft + CrashPlan) for my servers, so I'll be able to restore everything without losing much data.

[stephenhendry]

Down again

[PixelGarden]

Still down here. 18 hours and counting.

Hardly get any decent information from support. Losing faith in VPS.net.

[SteveSRS]

this is getting MORE then ridiculous! They keep saying 'a couple' 'some' which seems to be BIG bullshit.
My server on London C cloud has been down and not working since more then 22 hours ago!!!

THIS IS NOT ACCEPTABLE and stupid support is not giving any updates any more and even giving contradicting messages.

VPS: FIX THIS SHIT I'm loosing money!

[SteveSRS]

anthonysomerset, on 30 August 2011 - 05:21 PM, said:

i cant say publicly here but if you see my comments on twitter you will know, feel free to PM me or contact me outside of this public form if you want to ask further

Send you a PM too..

Honestly VPS you should really start counting your days now, anthony has been a enormous help on the forum and pro advocate of VPS service but if even he starts moving his business elsewhere you should really kick your own asses and get your shit together.