[nullmind]

VPS.NET Introduces "Pro-Active Managed Support" plan

This package costs $99 a monthly with a $45 setup fee and gives you pro-active managed support help for the setup and management of your VPS.

This package is billed monthly from the date of purchase.

Included on this package there is:

• Setup of your new VPS
  
• Monthly security overhaul of the VPS
  
• Domains Migration to VPS.NET DNS
  
• Private DNS servers migration (if required)
  
• ISPconfig, cPanel or Plesk setup
  
• Setup / Migration of up to 20 hosted domains for non cPanel to cPanel migrations
  
• Migration of your data from your old provider
  
• Re-config of standard scripts to function within the new environment
  
• Active monitoring of the VPS
  
• 24x7 Unlimited managed support
  
• 24x7 Livechat Support on Control Panel

This package is a great hassle free way to get your site setup on VPS.NET, you can order it under "Managed Services" on your VPS.NET Control Panel.

Notice: This services only covers one VPS, if you have multiple VPSs you wish to have supported you must purchase one package for each.

[vask]

Nice offering indeed.

Could we please have only the "Active monitoring of the VPS" for the according monthly fee?

[Ditlev]

vask said:

Nice offering indeed.

Could we please have only the "Active monitoring of the VPS" for the according monthly fee?

we are working on that as well - it will be quite a cool tool too.

:)
D

[jbimmerle]

Will there be special pricing considerations for this plan for those that choose to run multiple VPSs in a HA configuration?

Thanks

[Ditlev]

jbimmerle said:

Will there be special pricing considerations for this plan for those that choose to run multiple VPSs in a HA configuration?

Thanks

We went back and forth on this internally. Some thought it should be more expensive because of the complexity of handling clusters, but we decided to keep it at the same price - however no special pricing though, you would have to pay for each of the servers under management.

:)
D

[djdeth]

What is the difference between this, and the old managed service which was cheaper?

[acweb]

Could you offer a points base support where a customer could buy say 50 points which would then be used to buy certain support functions. Eg It would cost you 2 points to set up GD etc etc

[Ditlev]

djdeth said:

What is the difference between this, and the old managed service (...)?

The 'old' service was not managed. It was simply a migration service. So there was no 24/7 element techs, no livechat, no server monitoring and proactive tech assistance.
The 'old' service simply migrated your sites and setup your server.

djdeth said:

(...) which was cheaper?

The old service was $99/2 weeks, this one is $99/month...so, it's basically half price!

We have incl. the 'old' service in the setup (hence the $49 setup fee), where we migrate all your sites, secure server etc.

So, basically we now provide FULLY managed cloud servers for $99/month. We did not offer that before.

:)
D

[Ditlev]

acweb said:

Could you offer a points base support where a customer could buy say 50 points which would then be used to buy certain support functions. Eg It would cost you 2 points to set up GD etc etc

We really prefer to keep things very simple at VPS.NET. I feel that $99/month - which is less than many admins would charge you per hour - is a fair and low price for a 24/7 service incl. livechat and 15 min's reply SLA's on critical tickets.

We have considered introducing an a-la-carte management menu, where you would be able to chose between several levels of service. And we are still looking into that - however we would not go down to the level of tickets or installing individual modules.

:)
D

[banacan]

Does this Managed option mean that dotDefender would not be necessary since you would be handling the security?

[nullmind]

banacan said:

Does this Managed option mean that dotDefender would not be necessary since you would be handling the security?

the plan includes a "monthly" security overhaul of the VM, for continuous protections you should use dotDefender still

[epicheirimatias]

What if I just want help setting up, but not interested in monthly advise? How much does it cost?

[nullmind]

epicheirimatias said:

What if I just want help setting up, but not interested in monthly advise? How much does it cost?

At the moment it will cost the same as purchasing a month of managed support

we do have plans to introduce a "one ticket / one problem / 24 hours" for a small fee in the very near future

[Jake]

nullmind said:

At the moment it will cost the same as purchasing a month of managed support

we do have plans to introduce a "one ticket / one problem / 24 hours" for a small fee in the very near future

Can't wait for the one problem support. Any idea on how much it will be?

[epicheirimatias]

Jake said:

Can't wait for the one problem support. Any idea on how much it will be?

I guess it's around $50. But it really depends on what amount of work it would be.

[Jake]

epicheirimatias said:

I guess it's around $50. But it really depends on what amount of work it would be.

Seems really expensive imo, i guess it depends on how big the problem is.

[nickn]

I won't spill the beans, but it won't be $50. :)

[Ditlev]

epicheirimatias said:

I guess it's around $50. But it really depends on what amount of work it would be.

yeah, as Nick said, we will really try to keep this way below the $50 mark...

[alexpeterson]

I signed up for managed support months ago.

I came in today to find the phone ringing with clients complaining their websites had been down all morning. Looking at my VPS CPU usage charts they had been over 20 nodes for a couple of hours.

In this instance I would have expected someone who was 'actively' monitoring the VPS to restart and resolve this issue somehow to avoid any downtime. I had to contact support myself to get them to notice something was up.

So I ask again... what exactly do you mean by 'Active Monitoring'?! After today's issue, excuse me if I'm not convinced anything is "actively" being "monitored".

[nickn]

I can assure you alerts were made and looked at. So far the answer I'm getting is they checked what the alert came in for, which was SSH and it worked..

Regardless, this shift dropped the ball, and repercussions will happen.