VPS.NET Cloud Community: danders67 - Viewing Profile - VPS.NET Cloud Community

Agreed. "MESS" is an understatement.

I added 2 "discount nodes". Was unable to add them to my existing VPS, but saw them available for creating a new VPS I asked support for assistance and was told was told they could only be used to create a new VPS. That defeated the purpose, so I removed them, but didn't get credit. I opened a Billing ticket and asked for it. I was told there is no pro-ration on discount nodes, but that they could now be added to existing VPSs and I would receive a one-time courtesy credit.

Ok, fair enough - or so I thought...

Added them back, and guess what - still unable to add them to an existing VPS. During my experimentation, I removed one of the nodes from my existing VPS to see what would happen. Now all I am getting from anyone is "you can't use them to replace monthly nodes that were there prior to the purchase of the discount nodes". Again, fair enough - but what part of "They can't be added to my existing VPS - even before removing the node, and even after it is added back" seems so hard to understand?? Apparently all of it, because I am getting nowhere between Support, Dev, and Billing.

What seemed like a great offer in theory has become much more trouble than it is worth. I'm not usually one to rant, but this was very poorly executed (IMHO).