Billing Cloud Compute
Cloud + compute billing cycles are monthly. For the resources you consume over the course of the calendar month we will then automatically invoice and charge your accounts primary payment method on the first day of each month for the previous month’s usage.
3. Past due accounts. Failure to make payment on the 5th day will result in all services to be suspended and will stay that way for another 55 days. As your resources will still be active, you will still occur charges for any resources running. After that period, accounts suspended over 55 days will appear in the suspended_users queue and will get terminated completely on the 61st day if account owner has failed to make payment for the balance that is due., in which we take two seperate actions based on billing history:
- For customers with no previous billing history, you will stay suspended up until the 14th day, if the account has failed to make payment by then we will terminate the users account which will result in all resources being deleted and therefore non-recoverable.
- For customers with previous billing history, you will stay suspended up to 55 days, at which point the account will get terminated completely on the 60th day which will result in all resources being deleted and therefore non-recoverable
If account owner makes payment before the 60th day, our support team will then unsuspend your account and provide you access to use Cloud
For further information regarding our billing policy please contact our billing team firstname.lastname@example.org