Billing Cloud Compute
Cloud compute billing cycles are monthly. For the resources you consume over the course of the calendar month we will then automatically invoice and charge your accounts primary payment method on the first day of each month for the previous month’s usage.
We are also required by law to apply taxes for certain countries.
Paying your Bill
Your balance is due on the first day of each month for the resources you consume over the course of the calendar month we will then automatically invoice and charge your accounts primary payment method.
We currently accept payment using credit cards, debit cards, and PayPal.
For any balance that is overdue we take the following steps in this order:
Try to charge the accounts default credit or debit card on the 1st of the month. We will send out an invoice with details on the resources a customer has consumed for the prior month
If the default payment method fails and we cannot collect balance owed, the account owner will have 5 days from 1st day of the month the make payment, customer can make payment to account details provided on invoice.
- If the account owner has still not paid by the 5th day, they will be placed in the suspend_due queue, at this point we will send a 24 hour notification email that services will be suspended if not paid.
3. Past due accounts. Failure to make payment on the 5th day will result in all services to be suspended, in which we take two seperate actions based on billing history:
- For customers with no previous billing history, you will stay suspended up until the 14th day, if the account has failed to make payment by then we will terminate the users account which will result in all resources being deleted and therefore non-recoverable.
- For customers with previous billing history, you will stay suspended up to 55 days, at which point the account will get terminated completely on the 60th day which will result in all resources being deleted and therefore non-recoverable
If account owner makes payment before the 60th day, our support team will then unsuspend your account and provide you access to use Cloud Compute.
For further information regarding our billing policy please contact our billing team firstname.lastname@example.org