Frequently Asked Questions

What is a VPS Server?

A virtual private server (or VPS) is created through a process of virtualization, by which a virtual replica of a physical server is created. A VPS is like having access to your own personal server, one with your own allocated number of resources and a pre-installed operating system of your choice. It is an isolated microsystem based on a shared server. Because it is self contained, you have full control of your server setup, and are responsible both for updates and security. You can also choose to opt for our managed service.

Why you need a VPS Server?

If you know your site is going to enjoy a high amount of traffic, a VPS is a safer option over shared hosting options. They’re also a great option if you have a number of websites to host and want to enjoy the ability to tweak their setup behind the scenes just the way you like it.

A VPS server works hard when it is needed, with burstable memory that kicks in when site traffic picks up. As well as this, you can reap the benefits of dedicated bandwidth, CPU, disk space and RAM. VPS servers remove any limitations, allowing you complete flexibility but we do still some support, should you need it.

What is VPS Hosting?

A virtual private server (or VPS) is created through a process of virtualization, by which a virtual replica of a physical server is created. A VPS is like having access to your own personal server, one with your own allocated number of resources and a pre-installed operating system of your choice. It is an isolated microsystem based on a shared server. Because it is self contained, you have full control of your server setup, and are responsible both for updates and security. You can also choose to opt for our managed service.

How to secure my VPS Server?

All data is stored on a RAID10 SAN, and if you have backups enabled for your system these will be stored away from the primary data store, adding extra peace of mind. We recommend configuring iptables on all vps servers, as well as keeping up to date with patches to keep your systems secure.

How to connect to VPS?

You can connect to your VPS either through SSH and PuTTY, or Remote Desktop.

What is Cloud VPS?

Cloud VPS can be thought of as a service rather than a limited server. Our infrastructure creates the Cloud which you can rent according to your needs. As our Cloud VPS is not limited as such; you can easily scale up or down the amount of server processing you need.

How exactly does Cloud VPS work?

Cloud VPS is generated by our servers and infrastructure across several of our datacenters. As its resources use several physical servers at once, on the occasion that a fault occurs and a server shuts down, the cloud can be seamlessly transitioned without service interruption.

How to upgrade an existing cloud server?

It's very easy to upgrade a cloud server. Just buy some additional nodes, then assign them to the machine. The system will shut down your machine, upgrade it, and bring it back up automatically.

How long will an upgrade take?

This depends entirely on how much data is stored on your system. Upgrades are usually completed within a minute, but downgrades can take up to an hour.

How to allocate resources?

Each cloud server is made up of one or more units called nodes. A node is allocated a guaranteed share of CPU and RAM resources as well as SAN storage space and monthly bandwidth. The more nodes you assign to a cloud server, the more physical resources will be dedicated to your system. Unlike many other providers we do not oversell or share any resources between machines.

How much technical knowledge do I need?

Cloud server systems with VPS.net are very easy to get up and running with pre-installed software and require very little experience to get started. However, remember that this is not a managed service by default (please read below for Managed Service options), so you will be responsible for maintaining your server. We therefore recommend that you take the time to gain a basic understanding of Linux administration.

Do you offer Managed Services?

VPS.net does offer an optional Managed Services plan for an additional monthly fee. This gives you pro-active managed support help with the setup and/or management of your cloud server.

What can I do with my cloud server?

You can host any services you like from your cloud server, including web hosting, Rails applications, or even an Asterisk voice over IP system. You will have root access to your cloud server so there's no limit to what you can run, as long as it doesn't violate our terms of service.

How much can I host from my cloud server?

There is no limit to how many services, domains, or applications you can run from a VPS.net server. However, you need to make sure you allocate enough resources to deal with the services you expect to provide.

How do you back up data?

Once you have completed your purchase you can log into the VPS.net console and select one of two options: screenshots or backups. To enable the automatic backups, check the backups option, and the associated monthly fee will be added to your account. You can restore your VPS server to any given backup at any time.

What if I break my cloud server?

If you break your system, you can quickly get it running again, either by restoring a recent backup, or by deleting it and creating a new VM with a clean installation.

How to change your OS?

At any time you can create a new cloud server from any of our templates.

How secure is my data?

All data is stored on a RAID10 SAN, and if you have backups enabled for your system these will be stored away from the primary data store.

How many IPs do I get?

All systems come automatically configured with 1 dedicated IP address.

Do you provide MySQL DBs?

We do not provide centralised database servers, however creating a MySQL cloud server is quick and simple, giving you full control over your database.

Can I change the location of my server?

Yes you can, by contacting our support team. They will be happy to assist and will manually move your server for you. If you are a new customer and are purchasing on VPS.net, you can specify the location before you buy.

How do I change the location of my server? Do I lose anything?

Our support team will move the server for you - all you have to do is contact us. You will not lose anything provided you have a recent backup of your server.

Can I firewall my server?

Absolutely. We recommend configuring iptables on all cloud servers, as well as keeping up-to-date with patches to keep your systems secure.

Are Windows cloud servers available?

Yes, you can choose from Windows 2008 & 2012 SE.

How do you bill?

All charges are monthly and will be automatically paid from your card, and services can be cancelled at any time. Invoices are available through the web interface.

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