Frequently Asked Questions

What is a VPS Server?

A virtual private server (VPS) is created through the process of virtualization, by which a virtual replica of a physical server is created. A VPS is like having access to your own personal server with an allocated number of resources and choice of a pre-installed operating system. It is an isolated microsystem based on a shared server. Since a VPS is self contained, you have full control of your server setup and are responsible for all updates and security. You can also choose to opt for our managed service.

Why do you need a VPS Server?

If you know your site is going to enjoy a high amount of traffic, a VPS is a safer option than shared hosting options. VPS is also a great option if you have a number of websites to host and want to enjoy the ability to tweak their setup behind the scenes.

A VPS server works hard when it is needed, with burstable memory that kicks in when site traffic picks up. You can also reap the benefits of dedicated bandwidth, CPU, disk space and RAM. VPS servers remove any limitations, allowing you complete flexibility. However, we still offer excellent technical support should you need it.

What is VPS Hosting?

VPS Hosting is a halfway point between shared hosting and a dedicated server. The VPS is created on a shared server but is self contained with its own configuration. VPS Hosting gives you more flexibility and access to more resources than shared hosting, making VPS ideal for a growing business or platform.

How to secure my VPS Server?

All data is stored on a RAID10 SAN, and your backups will be stored away from the primary data store, therefore adding extra peace of mind. We recommend configuring iptables on all VPS servers, as well as keeping patches up-to-date to keep your systems secure.

How to connect to VPS?

You can connect to your VPS through SSH and PuTTY or Remote Desktop.

What is Cloud VPS?

Cloud VPS can be thought of as a service rather than a limited server. Our infrastructure creates the cloud that you rent according to your needs. As our Cloud VPS is not limited so you can easily scale the amount of server processing you need up or down.

How exactly does Cloud VPS work?

Cloud VPS is generated by our servers and infrastructure across several of our data centers. Cloud VPS resources use several physical servers at once so that on the occasion that a fault occurs and a server shuts down, the cloud can be seamlessly transitioned without service interruption.

How do I upgrade an existing cloud server?

It's very easy to upgrade a cloud server. Simply buy some additional nodes, and then assign them to the machine. The system will shut down your machine, upgrade it and bring it back up automatically.

How long will an upgrade take?

Time spent upgrading entirely depends on how much data is stored on your system. Upgrades are usually completed within a minute. However, downgrades may take up to an hour.

How do I allocate resources?

Each cloud server is made up of one or more units called nodes. A node is allocated a guaranteed share of CPU and RAM resources, as well as SAN storage space and monthly bandwidth. The more nodes you assign to a cloud server, the more physical resources will be dedicated to your system. Unlike many other providers, we do not oversell or share any resources between machines.

How much technical knowledge do I need?

Cloud server systems with VPS.NET are very easy to get up and running with pre-installed software. Cloud services require very little experience to get started. However, remember that this is not a managed service by default (please read below for Managed Service options to learn more about our managed solutions). This means that ultimately you will be responsible for maintaining your server. We recommend that you gain a basic understanding of Linux administration in preparation for your new VPS.NET services.

Does VPS.NET offer Managed Services?

VPS.NET does offer an optional Managed Services plan for an additional monthly fee. This gives you proactively managed support help with the setup and management of your cloud server.

What can I do with my cloud server?

With your VPS.NET cloud server, you can host any services you like including web hosting, Rails applications or even an Asterisk voice over IP system. You will have root access to your cloud server so there's no limit to what you can run as long as it doesn't violate our terms of service.

How much can I host from my cloud server?

There are no limits to how many services, domains or applications you can run from a VPS.NET server. However, you need to make sure that you allocate enough resources to deal with the services you expect to provide.

How do you back up data?

Once you have completed your purchase, you can log into the VPS.NET console and select one of two options: screenshots or backups. To enable the automatic backups, please check the backups option and select the option you prefer. Please note that the associated monthly fee will be added to your account. You can restore your VPS server to any given backup at any time.

What if I break my cloud server?

If you break your system, you can quickly get it running again by restoring a recent backup or deleting your system and creating a new VM with a clean installation.

How to change your OS?

You can create a new cloud server from any of our templates at any time.

How secure is my data?

All data is stored on a RAID10 SAN. If you have backups enabled for your system, your data will be stored away from the primary data store.

How many IPs do I get?

All systems are automatically configured with one dedicated IP address.

Do you provide MySQL DBs?

We do not provide centralized database servers. However, creating a MySQL cloud server is quick, simple and gives you full control over your database.

Can I change the location of my server?

Yes, you can change the location of your server by contacting our support team. They are happy to assist you at any time and will manually move your server to the chosen location. If you are a new customer and are purchasing new services from VPS.NET, you can specify the location before you buy.

How do I change the location of my server? Will I lose any data?

If you decide to change the location of your server, our support team will move the server for you. Simply contact our expert support staff to initiate the move. You will not lose any data provided that you have a recent backup of your server prior to the move.

Can I firewall my server?

You can absolutely firewall your server. We recommend configuring iptables on all cloud servers, as well as keeping up-to-date with patches to keep your systems secure.

Are Windows cloud servers available?

Yes, you can choose from Windows 2008 & 2012 SE cloud servers.

How do you bill?

All charges are monthly and will be automatically paid from your card, and services can be cancelled at any time. Invoices are available through the web interface.

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