We guarantee that our network, data center HVAC and power will be functioning 99.9% of the time on any given month, with the following exceptions:
If we fail to meet the guarantee stated above you can claim for a credit of the following value:
The pro-rated rental for the downtime of the affected services, beyond the 99.9% uptime guarantee. This is capped at 100% of the monthly rental for the affected services in any one month.
Super fast, highly reliable, local RAID, solid state disks operating at up to 100,000 iOPS, which ensure that your applications run more than quickly and data is served to your users at lightning speed.
SSD for server is available in 13 VPS.NET-operated data center facilities around the globe, and we plan to roll out to new destinations soon. Alternatively, check out our Cloud VPS service, which operates from 22 global datacenters across five continents.
Other hosting companies may charge for SSL certificates, but at VPS.net, we believe that security is a top priority that should be available as standard and at no cost to our clients. Reap the rewards of a secure site.
Improve your SEO rankings and build a reputation of confidential reliability, whilst knowing that your information will be kept under lock and key.
We strive to provide reliable hosting with performance that is backed by our SLA. If we fail to achieve 99.9% availability for SSD VPS servers in any monthly period, we'll credit your account with the affected portion of your monthly bill. See Conditions
Have a question at three o'clock in the morning? No problem. Our expert 24x7x365 support team has you covered. Whether you have an urgent problem to solve or simply need some advice, we're here to help by email, chat and phone 24 hours a day, 7 days a week, 365 days a year.
At VPS.net we offer two types of managed services solutions: Server Monitoring and Monitoring + Configuration. These services are ideal for customers who wish to maintain a hands-off approach. Would you like us to help you configure your server ? Let us know the requirements and we’ll take over for you. Our friendly and helpful in-house expertise is available 24/7/365. Learn More >
Chargeable options include Enhanced Support, Back-Ups, and our Content Delivery Network. These options can be booked wwithin the control panel, once you have ordered your server. See the Product Selector for further information.
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Excellent product knowledge and understanding of what I am/was asking. Extremely helpful.
Chris was SUPER knowledgeable and really fast with his responses. He answered all 3 questions I had, 1 of which I was pretty stumped with, in a really easy to understand, quick fashion.
- Excellent support. Answered ALL of my questions and surely helped me a lot
- Aaron C. went above and beyond to narrow down the issue we had with our servers. Great support.
- Daniel Ionita
- Amazing, the operator helped me with every single issue that I addressed
- The best online support i ever had! Polite, and you could understand, even on the chat, that the other side was willing to help. Patient... even with a newbie like me.Thank you!
- Very helpful, clear and concise communication.
- Jeremy White
- Excellent support as always
- Gheorghe Pirlog
- Very fast, very responsive. Getting the issue resolved. Thanks
- Arthur Tucker
- Best live chat help I have had in past 2 days, made more sense than any other hosting company.
- Great, quick and professional support! Thanks.
- Jordan Lapointe
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