Our service is so much more than 24x7 support. Whatever your Cloud and VPS hosting needs, from simple advice through to fully managed service, we’re with you every step of the way.Get help now
At VPS.NET we offer two types of managed services solutions: Server Monitoring and Monitoring + Configuration. These services are ideal for customers who wish to maintain a hands-off approach for their web hosting services. For example, if you would you like us to help you configure your server, simply let us know the requirements and we’ll take over for you. Our friendly and helpful in-house expertise is available 24/7/365.
|Server Monitoring||Monitoring & Configuration|
|Response SLA||30 Minute||15 Minute|
Our support team has the expertise to help with any of the areas listed below. Can’t find your issue or item on the list? Contact us here and we will assist you with all of your questions.
New customers can order their preferred Managed Services & Support package during the ordering process on our VPS or CLOUD SERVERS product pages. Existing customers simply need to log into their account to order new Managed Services & Support. For further information, call +1-877-829-2788 or Chat Live with our sales team.
We guarantee that our network, data center HVAC and power will be functioning 99.9% of the time on any given month, with the following exceptions:
If we fail to meet the guarantee stated above you can claim for a credit of the following value:
The pro-rated rental for the downtime of the affected services, beyond the 99.9% uptime guarantee. This is capped at 100% of the monthly rental for the affected services in any one month.